Privacy policy

MO Team Construction Ltd, trading as MO Team Construction (“we”, “us”), is the data controller for the personal information described here. We are a company registered in England and Wales, company number 16493606.

For anything to do with your personal information — including a request to see it, correct it or delete it — email info@moteamconstruction.co.uk. If you would rather talk it through first, call 07424 445105.

When you use the quote form, call us or message us on WhatsApp, we record what you tell us so we can answer properly. That is your name, and whichever of your email address and phone number you give us; your company name and role if you are enquiring on behalf of a business; the postcode of the property; and the details of the work — what you want done, which rooms are involved, approximate floor area, the budget range you have in mind, when you would like to start, whether you already have drawings, and where you have got to with planning.

Only a name and one way of contacting you are required. Everything else is optional and only there because it lets us give you a more useful answer without a phone call first.

If you attach files — drawings, photographs, a schedule of works — we store the file along with its name, size and type. Please do not attach anything containing other people’s personal information unless you need us to see it.

When you submit an enquiry we also record which page you were on, the page you first arrived on, the website that referred you, and any campaign tags in the link you followed — including Google and Microsoft advertising click identifiers. This is how we know which of our marketing actually brings people to us. It is attached to your enquiry rather than tracked across other websites.

We record your browser’s user-agent string, and a one-way cryptographic hash of your IP address. We do not store the IP address itself. The hash lets us spot repeated automated submissions without holding the address, and it cannot be turned back into one.

We also record a few technical signals used purely to filter out spam: whether a hidden field was filled in, whether an anti-bot check passed, and how long the form took to complete.

We use your enquiry to respond to it, to prepare a quotation, and — if you go ahead — to carry out and administer the work. Our lawful basis is that processing is necessary to take steps at your request before entering into a contract, and afterwards to perform it.

We use the campaign and page information to understand which marketing works and to improve the site. Our lawful basis is legitimate interests — specifically, running a business efficiently and not wasting money on advertising that does not work. We have considered the impact on you and limited what we keep accordingly.

We use the anti-spam signals to keep the form usable. Our lawful basis is legitimate interests in protecting our systems.

If you tick the box to receive occasional updates about our work, we use your details for that as well. Our lawful basis is your consent, and you can withdraw it at any time using the unsubscribe link or by emailing us. Withdrawing it does not affect your enquiry — we will still reply.

We do not sell your information, and we do not share it for anyone else’s marketing.

Your enquiry is emailed to us and stored in our own content management system, which is hosted for us by a third-party cloud provider under a written data processing agreement. Email is delivered through a business email provider on the same basis. Photographs and drawings we publish are served through Bunny.net’s content delivery network. If you want to know who those providers are and where they hold data, ask us and we will tell you.

Where a project needs it, we share the relevant details with the subcontractors, suppliers, structural engineers or building control body working on your job — only what they need, and only for that purpose.

If analytics and advertising measurement are switched on, Google receives information about your visit through Google Analytics and Google Ads. See the cookies section below.

We may also disclose information where the law requires it, or to establish or defend a legal claim.

We keep enquiry records for 24 months from the date of the enquiry. After that the record is automatically anonymised: your name, email address, phone number, company details, postcode, the description of the work, our internal notes, the IP hash, your user-agent and the referring website are all erased. What remains is the fact that an enquiry of a particular type was made, which we keep for statistics and cannot be linked back to you.

Where you become a client, we keep the records relating to the work for longer, because we have to: six years for accounting and tax, and for the period covered by any warranty, insurance or statutory liability arising from construction work.

If you ask us to delete your information sooner, we will, unless one of those obligations applies — in which case we will tell you which one and when it expires.

We set one cookie of our own. It is called mt_attr, it lasts 90 days, and it records the campaign or link that first brought you to the site so that an enquiry made a fortnight later can still be attributed correctly. It cannot be read by scripts running on the page, and it does not follow you to other websites. It is set only when you arrive from a campaign link or another site, never on a direct visit.

If Google Analytics and Google Ads are enabled, those services set their own cookies to measure visits and conversions. They are loaded after the page has rendered, and only when we have configured the relevant account.

You can block or delete cookies through your browser settings. Blocking the mt_attr cookie does not affect anything you can do on this site.

Under UK data protection law you have the right to ask us for a copy of the personal information we hold about you; to have it corrected if it is wrong; to have it deleted; to ask us to restrict how we use it; to object to us using it on the basis of legitimate interests; and to receive it in a portable format.

Where we rely on your consent — which is only for marketing updates — you can withdraw it at any time.

To exercise any of these, email info@moteamconstruction.co.uk. We will respond within one month. There is no charge.

The site is served over HTTPS. Enquiry data is held in a database that is not reachable from the public internet, and access to it requires an individual account. Attachments are stored privately and are not publicly addressable. Passwords are hashed, and the administrative session token cannot be read by scripts running in the browser.

No system is perfectly secure. If a breach occurs that is likely to affect your rights, we will tell the Information Commissioner’s Office within 72 hours and, where the risk to you is high, tell you directly.

This policy is version 2026-07. When you submit an enquiry we record which version was in force, so we can always tell you what you agreed to. If we change it materially we will publish the new version here with a new version number.

If you are unhappy with how we have handled your information, please tell us first — we would rather fix it. If you are still unhappy you can complain to the Information Commissioner’s Office at ico.org.uk, by calling 0303 123 1113, or by writing to Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.